STAFF DEVELOPMENT
ESRL Virtual Training Calendar
Please email Sam Eddington to register for any of these trainings.
In Conversation with Dr. Ibram X. Kendi
November 2, 2020, 2-3PM
Join us for a conversation with Dr. Ibram X. Kendi, author of
How to Be an Antiracist and Stamped from the Beginning:
The Definitive History of Racist Ideas in America.
Customer Service and Model Reference Behaviors
December 3, 2020, 1-3PM
Through discussion and hands-on activities, this class
explores how RUSA's professional guidelines for reference
services help staff provide consistent high quality customer
service. Class participants practice model reference behaviors with
a special focus on listening/inquiring skills and follow-up,
including how to provide referrals when the library's immediate
resources prove insufficient.
ESRL EVENTS HARASSMENT POLICY
STATEWIDE TRAINING CALENDAR
These SHARED training opportunities relevant to public libraries are provided by: Maryland public library systems and regional libraries; Maryland Library Association; and the State Library Resource Center. Free webinars and conferences from out-of-state library and library-related organizations are also listed when possible; along with significant statewide meetings and events. Some training and events are available by invitation only.
RESOURCES
Certification
LATI
Merlin (Maryland Library Learning Resources)