Please email Sam Eddington to register for any of these trainings.
In Conversation with Dr. Ibram X. Kendi
November 2, 2020, 2-3PM
Join us for a conversation with Dr. Ibram X. Kendi, author of How to Be an Antiracist and Stamped from the Beginning: The Definitive History of Racist Ideas in America.
Customer Service and Model Reference Behaviors
December 3, 2020, 1-3PM
Through discussion and hands-on activities, this class explores how RUSA's professional guidelines for reference services help staff provide consistent high quality customer service. Class participants practice model reference behaviors with a special focus on listening/inquiring skills and follow-up, including how to provide referrals when the library's immediate resources prove insufficient.
These SHARED training opportunities relevant to public libraries are provided by: Maryland public library systems and regional libraries; Maryland Library Association; and the State Library Resource Center. Free webinars and conferences from out-of-state library and library-related organizations are also listed when possible; along with significant statewide meetings and events. Some training and events are available by invitation only.