"A library is like an island in the middle of a vast sea of ignorance, particularly if the library is very tall and the surrounding area has been flooded." Lemony Snicket
Please email Sam Eddington to register for any of these trainings.
In Conversation with Dr. Ibram X. Kendi
November 2, 2020, 2-3PM
Join us for a conversation with Dr. Ibram X. Kendi, author of How to Be an Antiracist and Stamped from the Beginning: The Definitive History of Racist Ideas in America.
Customer Service and Model Reference Behaviors
December 3, 2020, 1-3PM
Through discussion and hands-on activities, this class explores how RUSA's professional guidelines for reference services help staff provide consistent high quality customer service. Class participants practice model reference behaviors with a special focus on listening/inquiring skills and follow-up, including how to provide referrals when the library's immediate resources prove insufficient.
These SHARED training opportunities relevant to public libraries are provided by: Maryland public library systems and regional libraries; Maryland Library Association; and the State Library Resource Center. Free webinars and conferences from out-of-state library and library-related organizations are also listed when possible; along with significant statewide meetings and events. Some training and events are available by invitation only.